Romeo & Juliet — Terms of Service

1. Eligibility

You must be at least 18 years old and legally able to enter this agreement. One account per person; your profile must represent your own, real identity.

2. Community conduct

Be respectful. No harassment, hate speech, nudity, impersonation, spam or scams. Never ask other users for money. Nothing illegal. Match in person is for people who have met and both want to match: each code works only for the first person who scans it, so show yours only to someone you want to match with, and never pressure anyone to show or scan a code.

Our Community Guidelines are part of these terms. Here they are in full, as the app shows them (Settings › Legal › Community Guidelines):

• Be yourself — use real photos and your real age.
• Be respectful — no harassment, hate, or nudity.
• Be safe — never share financial info.
• Be honest — no spam, scams, or impersonation.

Breaking these rules can lead to removal of your content, a warning, or the removal of your account (see Warnings and bans).

3. Your content

You keep ownership of the photos, voice recordings and text you post — including notes and comments sent with likes — and grant us the limited right to store them and display them in the app so other users can see your profile and what you send them. Don't post anything you don't have the right to share. People you send photos to can save them; our Privacy Policy explains what others can see and do.

4. Payments

Romeo & Juliet is free. There is nothing to buy in the app.

5. Ending your account

You can delete your account at any time in Settings (see Delete your account, which also lists what we keep for safety after an account is deleted). We may suspend or remove accounts that break these terms to keep the community safe, as described in sections 7 to 9.

6. Reporting a profile or content

In the app. Every profile, chat and chat photo has a report option (the flag, or Report). Tell us what is wrong; a report about someone you have matched with includes your recent messages, as our Privacy Policy explains. We never tell the person you report that it was you.

Without the app. Anyone can report a profile or content they think is illegal or breaks these terms, whether or not they use the app, by emailing romeoandjulietdating@gmail.com. Please include:

• which profile it is — the name, age and city it shows, and a screenshot if you have one — and where you saw it;
• what is wrong, and why you think it is illegal or breaks our rules;
• your name and email address (not needed if you are reporting child sexual abuse material);
• a statement that you believe your report is accurate and complete.

When you report by email, we confirm that we received your report, review it, and tell you what we decided and how you can challenge that decision. Reports about a possible minor, threats or sextortion are handled first. If someone is in immediate danger, call the police (112) first.

7. How we moderate

• An automatic photo check. Every profile photo, and every photo sent in chat, uploaded since we switched the check on, early on 25 October 2026, is checked automatically as it is uploaded (if the check cannot run at that moment, the photo stays unchecked). A photo the check flags as adult, violent or explicit is removed straight away, without a person looking at it first; a person on our review team then reviews the removal, and you are told (see section 8). So that the check can keep up, one account can upload only a limited number of photos an hour — far more than normal use needs; photos uploaded past that limit are not kept.
• Tools on your phone. Hidden words, the check before you send a message and the safety tips in chats work only on your phone. They never send your messages to us on their own (only if you choose Report from them, which sends a report like any other), and they never act against anyone’s account.
• People decide every report. Every report, from the app or by email, is decided by a person on our review team, never by an automatic system. When we ban an account, the other open reports about it are closed with that decision, and all the open reports from one account that floods us with reports may be dismissed together. We do not read conversations unless one of the two people reports the other.
• What we can decide. We may take no action, warn the account, or ban it (our automatic check removes photos, as above). Where the law requires it — for example for child sexual abuse material, or a threat to someone’s life or safety — we also tell the competent authorities (see our Child Safety page).
• How your deck is ordered is explained in our Privacy Policy.

8. Warnings and bans

• A warning is shown to you in the app. It tells you that a report about you was found to go against our Community Guidelines — and the reason, when the report gave one — and never says who reported you. Another report like it can lead to a ban.
• A ban turns off your sign-in and hides your profile from everyone. When you try to sign in, the app tells you the account was banned. A ban also covers the phone number and the email address the account signs in with: a new account made with either is banned too, automatically as soon as it is made, until the ban is lifted (if that happens to you by mistake, for example with a phone number that used to be someone else’s, you can appeal — see Appeals). We may ban at once, without a warning first, for serious cases — for example a minor, threats, sextortion, scams or illegal content.
• We tell you why. When our automatic check removes a photo, the app tells you that the automatic check removed it and why (adult, violent or explicit content). A warning tells you what it is about, as above, and the message a banned account sees when it tries to sign in says it was banned for breaking our Community Guidelines. Each of them tells you how to appeal (see Appeals), and if you appeal, we give you the reasons for our decision in more detail.
• Misusing reports. If someone often sends reports that are clearly unfounded, we may stop handling their reports for a while, after warning them. If one account sends more than 10 reports in 24 hours, we keep the later ones but set them aside and review them separately; they are not handled first, whatever they are about.

9. Appeals

If we removed your content, warned you or banned you — or if you reported something and we decided not to act — you can ask us to look again, within six months of our decision. Email romeoandjulietdating@gmail.com with the subject “Appeal”, from the email address on your account if it has one (otherwise tell us the phone number you sign in with; before we send you the reasons, we may ask you for something more to check that the account is yours), and tell us what you think we got wrong.

A person on our review team looks at it again — never only an automated system — and we reply without undue delay with our decision and the reasons for it. If we got it wrong, we reverse it: we lift the warning or the ban, and we put a removed photo back if we still can (a removed file can be recovered for only 7 days).

You can also take a dispute about our decision to a certified out-of-court dispute settlement body under the EU Digital Services Act, or to the courts. None of this affects your other legal rights.

10. Disclaimer

The app is provided "as is". We are not responsible for the conduct of any user, online or offline. Always use good judgment and follow the in-app safety guidance when meeting people. We may change the app, or pause a feature for everyone for a while (for example Match in person or the question game), for safety or technical reasons.

11. Changes to these terms

When we change these terms, we update the date at the top of this page, and the summary in the app with the next version of the app.